.png/:/rs=h:100,cg:true,m/qt=q:95)
Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
- Withdraw and cancel services, and make financial transactions.
- Manage customer expectations, such as liability for information errors or website downtime.
- Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
- Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
- Disable user accounts.
- Write down any other terms or conditions that protect you or your audience.
Return and Refund Policy
Return & Exchange Policy
We want you to love your garment. If your garment is not quite right, we are happy to assist with an exchange or return, subject to the terms below.
1. Eligibility for Return or Exchange
Returns/exchanges must be requested within 7 days of delivery.
The garment must be unused, unworn, unwashed and undamaged, with all original tags, labels and packaging intact.
Garments that have been altered, customised, stitched, washed, ironed or otherwise modified are not eligible for return or exchange.
Products showing signs of use, makeup, perfume, stains, damage or odour will not be accepted.
2. Defective or Incorrect Products
If you receive a damaged, defective or incorrect garment, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.
After verification, we will arrange a replacement or refund, as applicable.
3. Size & Fit
Please refer to our size chart before placing your order. We encourage customers to check measurements carefully.
A return or exchange due to selecting the wrong size may be accepted subject to availability and the conditions mentioned above. Shipping charges, if applicable, may be borne by the customer.
4. Non-Returnable Items
The following products are not eligible for return or exchange:
Sale or clearance items
Customised or made-to-order garments
Altered garments
Products purchased specifically as non-returnable
Gift cards
5. Return Shipping
For returns due to a change of mind, size selection or personal preference, the customer may be responsible for return shipping charges.
For products that are defective, damaged in transit or incorrectly delivered, we will bear the applicable return shipping cost after verification.
6. Refunds
Once the returned garment is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days, subject to payment gateway/bank processing timelines.
Shipping charges paid at the time of the original order may be non-refundable, except where the product received was defective, damaged or incorrect.
7. Colour & Handloom/Fabric Variations
For handloom, handcrafted and naturally dyed garments, slight variations in colour, texture, weave and appearance are natural characteristics and are not considered defects.
Colours may also appear slightly different depending on your screen or device settings.
8. How to Initiate a Return
To request a return or exchange, please contact us at [email/WhatsApp number] with:
Order number
Reason for return/exchange
Photographs/videos of the garment, if applicable
Our team will review your request and provide the next steps.
Important
We reserve the right to refuse a return or exchange if the product does not meet the eligibility conditions stated above.
By placing an order with us, you acknowledge and agree to this Return & Exchange Policy.
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.